Customer Service Transformation. In today’s post, we will refer to the Customer Service Department, which has grown in importance recently.
Customer Service Transformation
The Customer Service Department is the front line when “something goes wrong”. It is up to Customer Service Departments whether the customer, despite his dissatisfaction, stays with the company or goes to the competition. Much depends on the company’s policy. Very often, despite their best intentions, the hands employees of the customer service department are tied due the company’s policy. The company’s authorities should remember that it is Customer Service Departments that build a positive – or bad – impression. It is good to know that most of the decision makers know about it.
82% of decision makers say their company’s customer service must transform in order to stay competitiveSource: Sate of Service (3rd edition), Salesforce
Keep up with the market
The technological revolution that has been named the 4th industrial revolution is gaining momentum. In order to keep up with the rapidly changing market, companies should make effort to understand the needs of their clients and adapt to them.
As the numbers show, the people responsible for the company are aware of the need for changes. But knowledge alone is not enough – knowledge must be followed by action. Change is inevitable. Instead of fighting it, it is better to submit and adapt to it. This should not rise any voices of objection because it brings benefits to all.
The biggest CRM Provider has a whole range of tools that will help your company. Join the group of companies that set standards for others. Join the group of over 150,000 companies from around the world and grow with Salesforce!
You can read more about our services here.
Grow with Salesforce!
ME PL Solution Team
More on our blog:
How to implement the CRM system from Salesforce in your company? Read more on ME PL Solution blog.
Perhaps the concept of CRM is familiar to you and you are wondering if you really need it or is it the right time now? A few questions will help you figure it out. Read more on ME PL Solution blog.
Salesforce CRM supports your business and allows you to be more effective!