When Spring is coming and the nature wakes up, this is a good time for changes. As always Salesforce gives us new Release at the end of the winter. They offer us many of new solutions and I will do my best to bring it closer.
One of the most interesting solution is to make Tasks more efficient. In the previous version each Task had to be assigned to each single user and that was inconvenient for reps when they needed it to provide task for more than one user.
Now with Salesforce Spring’20 release reps assign tasks to a line. Those tasks are available to the members of the line, which means everyone can help with it. Now others on the team can lend a hand without waiting for work to be delegated or reassigned.
Salesforce Spring’20 contains many of eventful solutions, the most interesting release will be presented in series of short articles.
– “[EMEA] Spring ’20 Service Cloud Deep Dive”