The future of work

ME PL Solution Salesforce Partner CRM

In today’s post, we’ll take a look at the data from the Salesforce Research report.

The future of the labor market depends on many factors that we do not necessarily have influence on. The current situation related to the spread of the COVID-19 virus, technology development, flexible working hours or market needs – just to name a few. Different generations have different approaches to how they want to do their jobs. This is what this post will be about.

Just 32% of workers expect their employers to reduce or eliminate their real estate footprints.


We don’t have a crystal ball of course, and we are not making any claims. But in forecasting the future, hard data is better than the crystal ball.

The most mature generation on the labor market, the Baby Boomers, believes that the most attractive way to do your job in the current environment would be working from home (39%). Not much less, because 35% believe that returning to the office would be the most beneficial for them. Only 25% of respondents believe that they could do their work in a flex mode, i.e. from the office and from home alternately.

The responses of their younger colleagues from the generation of people born in the second half of the twentieth century (Gen X) look different, although similar. 36% of respondents would like to work remotely, 31% like the idea of flex work and 34% want to stay in the office.

Responses from people born in the 1980s and 1990s (Millenials), who are now the largest group on the labor market, responded in the surveys that 37% would like to work completely remotely. 33% of the respondents would like to work in a flex mode, and only 29% would like to return to the office.

The youngest generation that is just entering the labor market, the Internet generation (Gen Z), considers working between home and office as the most beneficial (43%). 31% replied that they would like to do their work from home and only 26% would like to return to the office.

Taking into consideration the differences in the given answers, long term strategies of companies should take into account the preferences of individual groups, especially the youngest. If the flex work mode seems most appropriate for the youngest group, which will dominate the labor market over the next few years, employers should take it into account. This means that in the near future employers will have to provide their employees with the appropriate tools to work from home.

The role of workplaces is changing, not disappearing.


The possibility to return to the office is associated with the fulfillment of a number of employee requirements as well as requirements set by government institutions. Office workers prefer more frequent cleaning of the office space in the first place. In the second place there is a monitoring of health of employees coming to the office, i.e. checking body temperature before entering the building. Another of the most frequently cited remedies is limiting the number of employees in the office. Next on the list of requirements is redesigning the office space. The last one is monitoring personal contacts.

When it comes to factory workers, the situation is somewhat different. The most important for them is as follows: daily health checks, reducing the number of employees staying in the factory at the same time, more frequent cleaning, redesigning the workplace.

Retail workers replied that the most important for them is as follows: daily health checks, reducing the number of employees in the store, redesigning the workplace, more frequent cleaning and scheduling the working hours of individual teams.

As we can see, companies that decide to return their employees to offices will have to face numerous challenges and take into account the requirements of their employees.

The responses of each generation when asked about concerns about returning to work also varied. The oldest, baby boom generation (as many as 65%) seem to be the least worried about returning to the office. Only 17% are concerned about their health and that of their families. The responses of younger generations are very similar – over 30% are worried about their health after returning to the office, over 30% perceive the risk as medium, and over 30% are afraid of returning to the office due to the possibility of becoming infected.

It is very interesting that older people who are more likely to be infected and exposed the serious consequences associated with it, are those who are not afraid of returning to their workplace.

Employers should take this and similar research into account in their long-term plans. Both remote work and work in a flex mode require appropriate tools. When we combine both groups, the average is – as it turns out, that as many as 69% of the respondents would like to either work completely remotely or in a flex mode. In addition to all the means to protect against infection related to work in the office, employers should also consider those who want to do their work from home or from home and office alternately. In such a situation, it becomes necessary to provide your employees with the right tools.

CRM from Salesforce is a comprehensive tool that allows, among other things, to organize an environment for remote work. Thanks to CRM from Salesforce, you will equip your employees with a safe, reliable tool thanks to which they will not only be able to perform their duties, but will be more effective.

As an official Salesforce partner, we will be happy to advise you on how to do it! We design, implement and train your employees to use a dedicated CRM system in your company! Contact us today and take care of your company’s future.

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