We won’t discover anything special in today’s post. We will only confirm the intuition of most people.
60% of customer interactions now take place online”
Source: https://www.salesforce.com
The data provided by Salesforce shows the dynamics of changes that have accelerated as a result of the spread of the global COVID-19 pandemic. In 2019, this figure was 42% on a global scale. Moreover, it is estimated that this number will continue in 2021.
It’s official: most of your customers are online.
What does this mean for you? More data for processing! To make a good use of them, first – you need to make sense of it, and for that reason you need the right tools. One of such tools is the CRM. With CRM from Salesforce you will get to know your clients better and adapt to their individual needs. Automate some activities and processes. Make sure that your customers feel special and build a good relationships – it pays off.
As an official Salesforce partner, we will be happy to design, implement and train your employees to use the most advanced CRM on the market. Join the group of over 150 thousand companies from all over the World who trusted Salesforce! Grow with Salesforce!
ME PL Solution Team