CRM stands for customer relationship management. It is a system that keeps your customer information in one place, so your team can manage your contact with your customers with this full history in mind.
CRM supports your:
- sales,
- marketing,
- customer service,
- management.
With the right implementation of CRM in your company:
- your customer information are in one place,
- you don’t lose important information,
- you have a plan, to scale fast,
- the process of creating a report runs smooth,
- you can work from the field,
- you can adjust your business to your team, your customers, and all of the processes that you run.
Another way to use CRM in your company is automation of the process in your business. We talk about:
- marketing automation,
- sales force automation,
- service automation.
There are almost countless possibilities to automate processes mentioned above in your company.
According to the data, only 12% of companies used cloud-based CRM in 2008 – now, 87% of companies are using CMR!
Moreover, 74% of the companies saying that CRM software has improved their access to customer data.
Numbers tell for themselves
MEPL Solution consists of skilled Salesforce experts who are very passioned about what they do. We know how to set CRM based on Salesforce a leading CRM software provider, to suit your needs. Be the one of 150K companies worldwide, who benefit form using this hi-tech CRM platform.
Realted articles:
MEPL Solution Team