What is Slack?

ME PL Solution Salesforce Partner CRM

There was a lot of talk about Slack at Dreamforce this year. What exactly Slack is? Let’s see.

Slack is a communication platform with the team. What distinguishes it from e-mail is speed, security and better organization of communication within the team.

Microsoft Teams is the equivalent of Slack.

According to the statistics:

87% of users agree that Slack has helped improve their whole work process.

Source: Slack

Few people realize that SLACK is an acronym made of words: Searchable Log of All Conversation and Knowledge.

In early 2021, Salesforce bought Slack. We wrote about it on our blog.

This year’s Dreamforce – an annual event organized by Salesforce where many issues related to the development of functionality or recent company development are discussed, indicates that Salesforce puts a lot of emphasis on the use of the newly acquired company. Slack is to be “absorbed” by Salesforce and become an integrated part of the platform. So let’s find out what it is and get to know it better.

Slack is a tool used by over 600,000 companies from all over the World. It is estimated that the total number of Slack users around the world exceeds 10 million. The average time to log into the system is 9 hours a day. According to other studies, as many as 43% of the largest companies in the world, which are on the Fortune 500 list, use Slack in their daily work. Interestingly, over 3 million of the existing users (approx. 30%) have purchased premium plans (by definition the platform is free and has extended plans that give greater functionalities).

What will you gain with Slack?

15% average faster sales cycle

Source: “The Total Economic Impact™ of Slack for Sales Teams,” a commissioned study conducted by Forrester Consulting on behalf of Slack, April 2021

13% more deals closed

Source: “The Total Economic Impact™ of Slack for Sales Teams,” a commissioned study conducted by Forrester Consulting on behalf of Slack, April 2021

9% average faster ticket resolution

Source: “The Total Economic Impact™ of Slack for Sales Teams,” a commissioned study conducted by Forrester Consulting on behalf of Slack, April 2021

11% average increase in CSAT

Source: “The Total Economic Impact™ of Slack for Sales Teams,” a commissioned study conducted by Forrester Consulting on behalf of Slack, April 2021

16% faster execution of marketing campaigns

Source: IDC, “The Business Value of Slack,” 2017

90% of marketers say Slack improves cross-company information sharing

Source: “Slack Customer Tracking Survey,” April 2021

21% less meetings

Source: Salesforce

45% fewer e-mails

Source: Salesforce

The statistics quoted above stimulate the imagination!

As an official Salesforce partner, we design, implement, advise and train employees in the use of dedicated CRM systems based on the latest Salesforce technology. A few minutes of conversation may allow you to avoid problems in the future. Contact us today, and save yourself time, money and stress.

Grow with Salesforce!

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ME PL Solution Team

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